2 Minute Path
Which channel to write on becomes clear within 2 minutes
xe66 Support in the correct language, fast response
In a hurry, users find the right channel within 2 minutes; xe66 Support, xe66 Contact, and xe66 Help are arranged together, so whether in Bengali or English, communication is easier.
4.5/5 Rating 80,492 Reviews 847K+ Users 658+ Titles Launched in 2020 Active in 16 countries
3 Quick Facts, See First
Main tasks on this page first, then the rest
6 Language Routes
Answers are provided in multiple languages, so you don't have to explain again
99.9% Uptime
The support page stays open, only when needed
Choose a language, take the channel with you
Separate guides for six languages
Bengali
Chat, Email, and FAQs all in clear Bengali
English
Short tickets, quick status, and easy answers
Hindi
Help in short sentences for mobile users
Urdu
Address the main question, less extra talk
Malay
Device, login, and account issues are quickly distinguished
Vietnamese
Clear instructions, so fewer mistakes
How xe66 Contact handles translation
First, a question is identified
One main issue per message is identified, then it is organized by language
Then the meaning stays the
Whether a Dhaka-based user or a user from another city, the meaning does not change, only the language changes
Technical terms kept to a minimum, so bKash, Nagad, Rocket, login, and accounts stay easy
Two channels work in all languages
Answers come through these two
Email Support
Screenshots, time of issue, and user ID; all information is sent in one go
Log in with EmailChat Support
Chat support for quick questions usually provides guidance in two steps
Join ChatPages to view first
These pages are often needed with Support
xe66 Help
FAQs, One Page
xe66 App
If the app has trouble opening, check first
Payment Information
Clear instructions about bKash, Nagad, Rocket
Three questions about language support
Are answers available in Bengali?
Yes, there is a Bengali channel, and a Bengali FAQ is also available for common questions
What are the benefits of contacting from Dhaka?
Using local language and local payment terms makes issues easier to understand, saving time
Are xe66 Help and xe66 Support different?
The Help page contains FAQs; direct help is available on the Support channel